To ensure we can resolve your issue quickly, please provide as much detail as possible when submitting a support ticket. The more information you give us up front, the faster we can find the right solution for you. Here's what helps most:
- Show Us What You See: Attaching screenshots of the issue is incredibly helpful! It allows us to understand the context and see any error messages.
- Impact Assessment: Let us know how many users are affected by this issue. Is it just you, a small team, or everyone?
- Identify Specific Users: If the issue is limited to certain individuals, please provide their names and their employee ID numbers (if applicable).
- Timeline is Key: Please tell us when you first noticed the issue. This can help us back-trace any recent changes or identify patterns.
- Issue Status: Is the problem ongoing and happening now? Is it intermittent, occurring sometimes but not always? Or has it stopped happening?
By providing these details, you empower our support team to investigate thoroughly from the start, leading to faster resolutions and fewer back-and-forth communications. Thank you for your cooperation!
Submit a new ticket/request HERE, or return to the support HOME page.