The article outlines common issues with license verification, such as incorrect license numbers, missing fields, unrecognized state or profession codes, authentication errors, and manual-verification-only professions. It advises checking details carefully and provides steps to resolve errors. For faster support, include verification details when contacting Propelus via email or support requests. Additional technical documentation is available online.
Common issues
| What you’re seeing | Likely cause | What to do |
|---|---|---|
A license comes back not_found
|
Wrong number, state, or profession code | Re-check the licenseNumber, stateCode, and professionCode, then resend that license. |
err_missing_val_flds |
The source needs extra details | Add the listed fields (often name and date of birth) and resend. |
err_state_not_found / err_profession_not_found
|
The state or profession code isn’t recognized | Check it against the state & profession codes. |
| A 401 authentication error | Token expired or credentials wrong | Refresh the token and re-check your client ID, username, and password. |
prof_manual |
Profession is manual-verification only | These complete manually once your account is enabled — contact us to turn it on. |
Help us help you faster
When you contact support, include the verification details — credential type, state, and roughly when you ran it — so we can trace it quickly. Never include your client secret.